Privacy & Cookies Policy
sgvoyages.com offers online travel-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. sgvoyages.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
sgvoyages.com respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites.
In general, you can visit sgvoyages.com website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
Some of our web pages use “cookies” so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.
With specific reference to third party NPII advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a ‘pixel tag’, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click
With specific reference to booking/e-commerce transactions, sgvoyages.com collects the following personal sensitive information from you while transacting through sgvoyages.com
• Name and Sex
• Phone Number
• Credit Card details
• Date of birth in case of a child
sgvoyages.com does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:
• Customer name, address, phone number, traveller’s name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveller.
• Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by sgvoyages.com, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing ‘Cash Back & Discounts’ and Charge Backs, if applicable.
• Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user “opts-out” of such use. If you choose not to share this information, you can still visit the sgvoyages.com website, but you may be unable to access certain options, offers and services.
sgvoyages.com takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure.
sgvoyages.com will continue to enhance its security procedures as new technology becomes available, and ensures that its serurity procedures are compliant with current applicable regulations.
Android App Permissions required to use various features in our app.
In order to have a better experience and to use all features in the app, we need below permissions to be used in our android app.
Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers. These companies may use aggregated statistics about your visits to this and other websites in order to provide you advertisements about travel – related goods and services, your preferences in or any goods and services of potential interest to you. The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of our ads, your preference and other relevant statistical data to serve you better. Any such information may be anonymous about your visits to this and other sites and does not link online actions to an identifiable person.
Mostly the Web browsers are programmed to automatically accept cookies but if you desire to opt from receiving the cookies you can do so by changing the options on your web browser or using certain software programs, you can control how and whether the cookies will be accepted by your browser.
sgvoyages.com does respects your right to block any unwanted Internet activity, especially that of unscrupulous websites, though blocking cookies from usage of sgvoyages.com Site may disable certain features on the Site, and may make it impossible to purchase or use certain services available on the Site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like sgvoyages.com Website.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we do transmit your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also the release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, other non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Account Identity & Contacts
We use it to enable you to do login using facebook account.
We also pre-fill your information by showing auto-suggestion so that you type less.
It also enables to do social sharing of the app with your friends by inviting them to download the app using your unique referral link. By doing this we map user’s email id with the device and provide rewards on successful referral. We will store this information in the servers so as to run refer & earn program and map all user’s interactions.
Device & App history
We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier etc.We also need it to detect critical crashes and recover the app state.
To provide location specific functionality like airport near you or hotels near you or cabs available near your current location.
We need send and receive SMS permission, so as to read your SMS and auto- populate One Time password received on your mobile number for authentication of payments while making a transaction.
This permission enables us to put your booking details in your calendar.
We require access to make phone calls through app. You can call us or airlines, hotels etc. directly through the app.
Photo/ Media/ Files
We allow you to install our app on your SD card and save your device memory. This permission is also required by the Google Maps service, to cache map data in hotels. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.
By using this permission, we allow you to install our app on your SD card and save your phone device memory.
Wi-Fi connection information
By using Wi-Fi connection details, we provide you a seamless experience depending upon your network such as image loading process. We try to use this information to optimise the app’s performance on slow networks.
Device ID & Call information
This permission is used to detect your Android ID using which we uniquely identify every user and map user related activities. Using your details using which we pre-populate your email id to ensure a seamless experience.
Prevent phone from sleeping
We use this so as to keep your device awake while we perform any operation to get data from servers. This ensures to have a smoother experience as device does not get locked automatically.
Making a Purchase
In order to purchase travel and/or related services through our Website, you must provide us with certain Personal Information such as your name, credit card number and expiration date, credit card billing address, telephone number, e – mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other Personal Information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their Personal Information to us.
If you choose to become a registered member of Website, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to:
• Personal identification
• To complete the travel and stay reservations
• To allow us to contact you for customer service purposes, if necessary
• To customize the content of our website, mobile site and mobile app to strive to meet your specific needs; and
• To make product or other improvements;
• To confirm your new member registration and each reservation you make.
As a member, you can choose to complete your online profile by providing us with travel preferences, frequent – traveller or affinity numbers, credit card billing information, paper ticket delivery address, and other Personal Information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly. For example, you can store your airline frequent – flyer numbers so that when your make a reservation on that airline, we may automatically pre – fill the frequent – flyer number input box for you.
sgvoyages.com values opinions and comments from members, so we frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information is aggregated, and used to make improvements to website, mobile site and mobile app and its services and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.
sgvoyages.com strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.
You can file a grievance / share feedback if you are disappointed with the services rendered by sgvoyages.com or any other issues. You can give your grievance / feedback through email or snail mail.
In order to make sgvoyages.com redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
Thank you for using sgvoyages.com!